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Frequently Asked Question

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By visiting our website link below

e-Track

Kindly be guided information regarding container moves and status are updated real time

Documents can be uploaded on Saudi EDI prior vessel arrival, 72-48hrs before vessel arrival

Payment can be made on line (via ATM – Mobile APP as well) at Al Rajhi Bank RSGT bank account. Alternatively by visiting us at RSGT finance desk

The particulars for online payment are listed below:

Account No: 577608010017187

IBAN: SA5980000577608010017187

Account Name: Red Sea Gateway Terminal Company Limited

Bank Name: Al Rajhi Bank

Branch Code: 577

Swift Code: RJHISARI

Address: Al Andalus St., Al Suhaily Center, PO Box 605, Jeddah 21421, Kingdom Of Saudi Arabia

 Invoices can be accessed per below:

  1. By sending request per e-mail (include BL # / Bayan / Container number please) To:
    RSGTinvoice@rsgt.com, CC: c.s@rsgt.com
  2. Alternatively by visiting us at RSGT finance desk (Saturday to Thursday from 8 am to 8 pm,
    Friday 2 pm to 4 pm)

Please use below communication channel per your convenience:

Email: C.S@rsgt.com
Phone: 920007025 (Toll Free), from 8 am up to 7 pm all days except Friday
WhatsApp 0500073693
Face to face at customer relations front office desk, from 7 am up to 7 pm Sunday to Thursday
and from 8 am to 1 pm on Saturday

We endeavor to facilitate our customers supply chain requirements optimally possible. Please
feel free and approach our Customer Relations team for any query or support and services (refer Q5)

The following services are provided as standard product:

  • Customs Clearance
  • Transportation
  • Front Desk Customer Support
  • 24/7 Operations including cargo deliveries
  • Container status reporting
  • Sorting Services
  • Customized online reporting to enhance visibility
  • E- services
  • Ware house (bonded and non) facility
  • Container weight verification
  • OCR smart gate
  • Scan upon container discharge
  • Dedicated personalized contact

Complaint of cargo damages must be communicated within 48hrs from delivery. We
recommend that surveyor is immediately engaged upon identification of cargo damage.

Please approach us per below communication channel:
Email: C.S@rsgt.com
Phone: 920007025, Toll Free

RSGT Front desk office
Any complain of damage container must be communicated within 24 hours from delivery

We are glad to extend all possible assistance wherever practically possible. Kindly feel free
and reach us via your preferred communication channel per Q5 above

For any emergency inside RSGT, please contact Safety and Security immediately at
0556293040 which is available at all times 24/7

Kindly coordinate with our front desk delivery office or just please reach out to RSGT
Customer Relations via your preferred communications channel per Q5 above

To take delivery of cargo, pre-pick up ticket is required which you can access by sending
request per e-mail to: RSGTFRONTDESK@rsgt.com

Alternatively, pre-pick up ticket can also be collected from RSGT delivery office
To drop off container, carrier needs to upload manifest in Saudi EDI that reflects in RSGT system

Kindly contact our Customer Relations immediately and per your preferred communication
channel as per Q5. We strive to facilitate your supply chain requirements and encourage you to reach
out to us for any assist

Yes we do and strongly recommend this is adhered to at all times as safety is top priority, please familiarize yourself with the policy by visiting at: http://rsgt.com/hsse

Yes it must, and we do this for all containers immediately upon discharge from vessel in order
to facilitate fast clearance

The management, and staff of Red Sea Gateway Terminal are interested in what you think
about our service. Please deliver your valuable feedback to customer relations drop box placed at our
Front Office, or via your preferred communications channel per Q5 above

Hereby -on behalf of our leadership team- assuring you RSGT commitment to listen carefully and
strengthening processes furthermore for delivering with ease of business

We are available Saturday to Thursday. Kindly refer to Q4 and Q5 above for details

 Container(s) are delivered 24/7 and can be pulled out any time after payment (please refer
Q3) has been made and pre-pick up ticket (refer Q11) has been collected

Quick Facts
Million sqm of area covered
Million TEU handling capacity
of world’s largest quay cranes
Berths
Billion USD investments till 2050
Meters Quay Length
Meters Depth